Reception Day, Saturday 10 September

 7.30am  Registration Desk Open
 9.00am  Welcome & Notices
 9.10am  Pressing the Right Buttons©
 Allison Mooney, The People Interpreter
 10.00am  Education - Knowledge and Up-skilling
 Rangipehi Honey, Waikato Branch Secretary
 10.30am  Morning tea among the exhibition
   Workshops (1hr)
 11.00 - 12.00  A View from HDC – Why do People Complain?
Rose Wall
Sign Language Taster
Deaf Auckland
Customer Service with a Cross-Cultural Focus
Vanessa Valentine
Using Patient Experience of Care Information to Improve Quality
Fiona Thomson
Leadership and Courage – do these two words fit in the same sentence?
Marion McKay
 12.00 - 1.00  Workplace Harrassment & Bullying
Chris Wills
Privacy Health Check: A privacy refresher for health agencies
Daimhin Warner
Simply Privacy

Customer Service with a Cross-Cultural Focus (repeat)
Vanessa Valentine
Maori Wheako = Maori Experience
Elizabeth Motu
The Business of People – have we got this right when it comes to service?
Marion McKay
 1.00pm  Lunch among the exhibition
 1.45pm  World Class Patient Service
 Kieran Bird, William Buck Christmas Gouwland
 2.30pm  National Enrolment System (NES)
 Alicia Webb, Ministry of Health
 3.00pm  Diversity - seeing beyond labels
 Philip Patston, Diversity
 3.45pm  Exhibition Prize Draws, Scholarships & Thank you's
 4.00pm  Close of day
 7.00pm  PMAANZ Practice Manager of the Year Awards Gala Dinner