Saturday 10 September

 7.30am  Registration Desk Open
 8.00am  PMAANZ AGM Breakfast, serving from 7.30am
 9.10am  Welcome & Notices
 9.15am One size does not fit all: New Zealand's adult Alcohol and Other Drug Treatment (AODT) Court - A criminal justice response fit for the 21st century
Judge Lisa Tremewan
District Court Judge to the Waitakere District Court
 10.00am  Gold Sponsor Address - Medtech.  Sanjeewa Samaraweera

 10.15am  Gold Sponsor Address - Inidici.  David Oldershaw

 10.30am  Morning tea among the exhibition
   Workshops (1hr)
 11.00 - 12.00  A View from HDC – Why do People Complain?
Rose Wall
Sign Language Taster
Deaf Auckland

Customer Service with a Cross-Cultural Focus
Vanesa Valentine
Using Patient Experience of Care Information to Improve Quality
Fiona Thomson
Leadership and Courage – do these two words fit in the same sentence?
Marion McKay
 12.00 - 1.00  Workplace Harrassment & Bullying
Chris Wills
Privacy Health Check: A privacy refresher for health agencies
Daimhin Warner
Simply Privacy

Customer Service with a Cross-Cultural Focus
Vanesa Valentine

Maori Wheako = Maori Experience
Elizabeth Motu

The Business of People – have we got this right when it comes to service?
Marion McKay
 1.00pm  Lunch among the exhibition
 1.45pm Towards Unity in Diversity: Exploring Health Promoting Pathways for Our Common Future and Holistic Prosperity and Wellbeing 
Sione Tu'itahi
 Executive Director, Health Promotion Forum 
 2.30pm  National Enrolment Service (NES)
 Alicia Webb
 Ministry of Health
 3.15pm  Diversity - seeing beyond labels
 Philip Patston, Diversity
 4.00pm  Exhibition Prize Draws, Scholarships & Thank you's
 4.15pm  Close of day
 7.00pm  PMAANZ Practice Manager of the Year Awards Gala Dinner